Frequently Asked Questions

Do I need to create an account on www.shahnaz.in to place an order?

You will need to register on the site to place an order.

What is the benefit of creating an account on www.shahnaz.in?

There are various benefits of creating an account on www.shahnaz.in. It gives information on the marketing activities on promotions, products, and special offers to registered customers. You can also log in to review the order history of all the transactions executed using that account

How do I track my order once it is placed?

Step 1: You will receive an order confirmation through an SMS on your registered phone number followed by an email at the registered email address and phone number.

Step 2: As soon as the order is shipped, you will receive another email and SMS on your registered number with the tracking details. You can also log into your account and view the shipping details.

What is ‘My Account’ at www.shahnaz.in?

At www.shahnaz.in, it is quite easy to view and update your shopping account and orders through the ‘My Account’ feature of the website. With ‘My Account’ on www.shahnaz.in you can:

Track the status of your orders placed at www.shahnaz.in
Manage or change your personal details for our records
Change or reset your ‘My Account Password’

How do I get the confirmation of My Order?

After the receipt of payment, a confirmation email is sent to the registered Email Address of the user. This email contains the confirmation and other important details of the order including the unique Order ID to track the order and for any communication with our customer service team.

Shopping and Payment

Yes, it is necessary to have a User Account to shop on our website www.shahnaz.in. Making payments for your orders is easy and hassle-free at www.shahnaz.in. The website offers multiple options to its customers for making payments for their orders:

Payment through Credit Card.
Payment through Debit Card.
Payment through Net Banking.
Payment through Cash Card.
Mobile Payments.
Payment through Wallet.
COD

How do I check the current status of My Orders?

At www.shahnaz.in, it is very easy to check the status of your orders – both pending as well as fulfilled. To check the status of your orders, sign in to your account with www.shahnaz.in. Click on the ‘My Orders’ button to view the list of all orders you have placed with www.shahnaz.in. To check the status of a specific order, click on its Order ID. This will open a window showing all the details about the order.

What are the different order stages and what do they mean?

Processing:We have received the payment and in the process of order completion.
Shipped:Your order has been dispatched from our warehouse and it is now on its way to your delivery location.
Complete:Your order has been delivered to your delivery location.

How are products packed for delivery?

All the products are packed with utmost care to ensure their safety. Special care is taken to protect the products from rain or other natural events. We ensure the package is waterproof with plastic wrap.?

What are the delivery charges?

The estimated time of delivery is within 7- 10 working days depending on the location where the products have to be delivered. All orders get shipped within 5 working days from the warehouse.

How will the delivery be done?

No shipping charges are levied on a total order value of Rs. 500/- and above (Within India)<br>
Rs. 50/- will be charged for a total order value below Rs. 500/-.

What is the estimated delivery time?

The estimated time of delivery is within 7- 10 working days from the date of ordering depending on the location where the products have to be delivered. All orders typically get shipped within 5 working days from the warehouse.

How will the delivery be done?

We process all deliveries through reputed courier companies. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

How can I track the delivery of my order?

All Shipped items are delivered through reputed courier partners who will provide you with a Tracking ID for your order through which one can track the delivery on the respective websites of our courier partners. We also email the tracking number after we dispatch your order.

How do I get a defective item replaced?

We have an easy return policy so that you can buy our products with ease and without stress. Notify us about any problems, damages or defects within 7 days from the date of delivery, and we will try to resolve your request. In case of damaged products, please send us a photo of the damaged product within 48 hours of receipt of the product. The return shipping charges for the product will be borne by the seller if the seller is at fault.